The accessibility to the customer and technical support that a cloud website hosting company provides will tell you a lot about the services they offer as well. In case you're allowed to use just emails and tickets, you have most likely found some reseller not the hosting supplier. When this is the case, you'll probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the true web hosting company for additional assistance. If the supplier provides you with several means of communication with short response time which are available anytime, they are most likely the top provider, not just a reseller. Therefore you will enjoy well-timed assistance and quality support since they'll have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it is generally much better to contact your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
All our Linux cloud website hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our solutions well before you make a purchase or you are an existing customer and you have any question or a difficulty, you will be able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any troubles that need extra time to investigate and deal with. In contrast to many other web hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, which means that whatever the problem is, it'll be resolved timely and you won't waste days in order to get something fixed.