There are different ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It’s the least complicated channel of communication for many reasons. If no customer support engineer is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always be received. Also, you can copy ‘n’ paste large pieces of information without having to worry about typographical errors, and in case a given issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in the very same place, so either party can always see the steps taken by the other one. The negative side of using tickets to touch base with your hosting company is that they are typically separate from the hosting platform, which means that if you need to supply information or to follow instructions, you’ll need to use no less than 2 separate accounts and this number could increase in case you’d like to administer multiple domain names. Also, lots of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting packages include an integrated support ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. Unlike other similar tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same location – invoices, website files, e-mails, support tickets, etc., eliminating the need to go through different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of help articles, which will give you additional info and which may help you solve any particular issue even before you actually post a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or a legal holiday.