Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting packages include an integrated support ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. Unlike other similar tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same location – invoices, website files, e-mails, support tickets, etc., eliminating the need to go through different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of help articles, which will give you additional info and which may help you solve any particular issue even before you actually post a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or a legal holiday.