A live chat is one of the ways of communication supplied by some website hosting suppliers as a part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a call with an agent. What's more, if the problem that you have requires some time to be examined and taken care of, you will be able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service free of charge as long as you have world wide web accessibility even when your web hosting supplier is based in a different country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
As part of the support services that we offer for all our Linux cloud website hosting packages, we've live chat support which is available twenty-four seven, even on holidays. You are able to contact us no matter if you already own an account or not, considering that we will help you with nearly anything, ranging from providing you with basic info about our solutions in case you are not a customer yet and you are thinking about ordering one of our packages, to assisting you with setting up an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, so you will have to use the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.