If you are a site owner, a problem might always show up and it does not necessarily have to be connected to the web hosting service itself. For example, something could go wrong when you update a web app or some critical content might be modified or erased mistakenly. Irrespective of what the nature of the problem might be, you will have to touch base with the respective technical support team and ask them to restore a backup or to assist you in troubleshooting the problem that you’re struggling with. How quickly they will do that will predetermine the span of time that your websites will be offline. For certain websites such as social networks or Internet shops, a lengthened inaccessibility too often equals losing customers and cash. Hence, it is pretty important for you to use the services of a hosting company that provides not only a good client care service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

If you are using any of our Linux cloud website hosting packages and you’ve got a question or experience a certain challenge, you can get in touch with us 24x7x365 by posting a technical support ticket or by writing an email and we’ll make sure that you obtain a reply in no more than 1 hour. If the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try, and so on. Normally, you will receive a response within maximum half an hour, which goes to say that waiting for hours and hours or even for more than one day to get support is something unthinkable. Our sixty-minute reply time guarantee is valid for any query that you may have – general, billing or technical.