One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our Linux cloud website hosting packages and you’ve got a question or experience a certain challenge, you can get in touch with us 24x7x365 by posting a technical support ticket or by writing an email and we’ll make sure that you obtain a reply in no more than 1 hour. If the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try, and so on. Normally, you will receive a response within maximum half an hour, which goes to say that waiting for hours and hours or even for more than one day to get support is something unthinkable. Our sixty-minute reply time guarantee is valid for any query that you may have – general, billing or technical.